UNOH

Agreement
Urban Neighbours of Hope (UNOH) is a Registered Charity in Australia (ABN: 67 083 874 756). By donating to UNOH you are agreeing to our UNOH Donation Payment Terms and Conditions including our refund and receipt policy. Please review the following prior to making your donation.

Payment Options
We will use your donation at our discretion and within our stated charitable objectives, unless otherwise stated.

How to pay
The donation payment service provider for UNOH is Card Access Services (CAS) which is provided through the Website (www.unoh.org).

Once you have made your selection on the website you will be guided through the payment process. The method of payment on the website is by Credit Card or Direct Deposit.

Your transaction will be processed through CAS once you have confirmed your wish to proceed which will authorise CAS to request funds from your card payment provider.
Once you have made your selection on the website you will be guided through the payment process.

You must provide us with (i) your name, address and email address & phone number; (ii) details of the credit or debit card that you wish to use; and (iii) where you would like your donation to be allocated. It is your responsibility to ensure you have provided us with the correct information.

We do not capture or store your credit card details, only CAS stores your card data. Please see CAS terms and conditions regarding storing your payment data.
If you proceed with a monthly donation payment schedule, you authorise CAS to debit your payment card on the day of each month that you set and agree to the UNOH Donation Payment Terms and Conditions with all successive donations.

The cards we accept
UNOH uses Paymate as our merchant provider.   We accept Visa, Mastercard and American Express cards.  We can accept cards issued in Australia or overseas.   For more information about paymate, go to www.paymate.com.

Payment currency
All transactions are processed in Australian dollars.

Receipt
Upon request during the donation process receipts can be provided.
Donations of AUD$2.00 or more are tax deductible.

Refunds and cancellations
If you make an error in your donation and require a full refund please contact us within 14 days and a full refund will be made to you. To cancel your regular donation please contact us by either:

Email:  accounts@unoh.org
Phone: +61 0407 992 707
Post: UNOH, Boon Wurrung/Bunurong Country, PO Box 52, Somerville VIC 3912

If you become aware of fraudulent use of your card, or if it is lost or stolen, you must notify your card provider.

TAX DEDUCTIBLE DONATIONS
UNOH has the capacity to provide tax-deductibility for most donations. We are happy to provide tax-deductibility wherever we can. However, where donations are made without the requirement for tax-deductibility, UNOH has more flexibility in the use these donations. For example, we cannot use donations that have been given tax-deductibility, for activities that might be interpreted as “evangelism”, not all work in poverty relief is considered eligible for tax-deductibility, especially where we might be assisting individuals rather than doing community development.

As our workers in Australia are considered religious workers, we are not able to issue a tax deductible receipt for donations which are for payment of living expenses of Australian workers.

If you do not normally claim such donations as tax deductions when you do your income tax return, or if you do not earn enough the have to pay tax, then nominating NO for tax-deductibility is a good choice for UNOH and no cost to you. Moreover, you might simply choose to forego tax-deductibility in order to provide greater flexibility for UNOH in spending your donation.

NZ Donations
For those in NZ who want to donate to UNOH in NZ dollars, if you donate through UNOH Australia, you will incur a fee for foreign exchange and will not be able to claim a tax receipt because the donation will go to Australia (not NZ). If you would like to donate direct to UNOH NZ, please click here.

Privacy Policy
The personal information we hold about individuals is handled appropriately and lawfully. Click here to see our Privacy Policy.